FAQs

Frequently Asked Questions

Can I see it before you print it?

Yes — always. We send you a free preview of your pet’s portrait. We print only after you approve it.

Is my photo good enough?

If we can see your pet’s face clearly, it’s good enough. A front-facing phone photo in decent light works. If your photo won’t make a good portrait, we’ll tell you honestly before you pay for anything — send what you have and we’ll check.

What if I don’t like it?

Tell us what to change and we’ll fix it — edits are free until you approve. If you don’t love the preview, we don’t print it.

How long does it take?

Preview in 1–2 days. Once you approve, printing and shipping takes 2–5 days. Digital portraits arrive by email right after you approve.

Do you ship worldwide?

US shipping for now (our print partners are US-based). We’ll say so clearly at checkout.

When do I need to order for Christmas?

Our print partner hasn’t published its 2026 holiday cutoffs yet. We’ll post the exact order-by date on this page the moment they do — order early and you’re safe.

What’s the difference between the digital and the canvas?

The digital is the same custom portrait as a high-resolution file ($24.95) — print it yourself or share it online. The canvas ($59.95) is the finished, printed 12×16 wall art, shipped to you.

Can I put more than one pet in a portrait?

Yes — add $20 per extra pet on the canvas, mug, or digital.